Shipping Details
SHIPPING POLICY
Most orders are dispatched within 2 business days.
Please note: All orders are dispatched from Perth, Australia. During sale and holiday periods, delivery may take longer than the estimated time frames above.
AUSTRALIA
- FREE SHIPPING on all orders over AUD$60.00*
- AUD$10 Shipping Fee on orders under AUD$60.00
INTERNATIONAL
- AUD$40 Shipping Fee on all orders
- It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed.
AUSTRALIAN DELIVERY
Please use the below chart to determine your local area's delivery times once your order has been dispatched.
|
DESTINATION |
STANDARD |
|
WA |
3-7 business days |
|
All other destination |
9-12 business days |
*DELIVERY TIMES PROVIDED ARE INDICATIVE, AND MAY FLUCTUATE
INTERNATIONAL DELIVERY
Customs Duties and Taxes
Delivery Cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information. Customs inspections may result in Delivery Estimate delays.
FAQ
Do you ship internationally?
Yes.
Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.
How long does it take to process an order?
Once your order has been placed it may take between 2 - 7 business days for your order to be processed and dispatched. If you place an order on a weekend, please allow up to 2 business days for your order to be processed and dispatched.
Please note this can take longer during sale or busy periods.
How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after with your tracking information which you can use to follow your parcel’s journey. Please allow up to 24 hours from receiving the dispatch email for your tracking information.
Do I need to be home to receive my parcel?
If you're not home and our delivery partners determine there is a safe place for the parcel to be left on the premises, they’ll leave it there. Unfortunately we cannot be held responsible for any lost or stolen parcels.
Do you ship to Parcel lockers and PO Box?
Our delivery partners do not ship to Parcel Lockers and PO Box. Please provide a home or business address for delivery.
Can I change my shipping address?
If your order has not yet been dispatched, please email us at spice.hero@outlook.com with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
If you have any further questions about delivery please feel to contact us at spice.hero@outlook.com.